At NRF Rev, you’ll find a purposeful mix of industry experts and experienced peers sharing real experience and ideas about consumer trends, policy changes and innovative technologies.
Refurbish, resell, donate or recycle? One of the biggest challenges in the returns and reverse logistics space is what to do with all the things. Come away from NRF Rev with a better understanding of your options, the steps leading up to and after, and how to best plan for the future.
Practical visions of retail's future
Profitable, sustainable and circular
Circularity collaborations
Creating value together
Reverse logistics reimagined
Driving down costs, powering up efficiency
Resell, donate or recycle
Optimizing reverse logistics and maximizing asset recovery
From hassle to halo
Turning returns into a loyalty driver
The post-purchase moment
Where customer experience truly begins
Circular fashion drivers
Regulatory pressure meets consumer demand
Circular fashion
Realizing returns, reverse and revenue
Resale retail
Making money selling it again
CFO view
The challenges and opportunities of retail returns
The growth of returns
What does the data show?
Designing for the returns journey
Sustainable products from the inside out
Digital product passports
How they're redefining ownership and lifecycle
Source to store
Unlocking supply chain traceability with technology
Frictionless refunds
Reimagining refunds and consumer trust
Where does it go?
Closing the loop with post-consumer tracking
In addition to expert keynotes, you’ll benefit from small group roundtables. Collaborate with your industry peers on new ways to create upstream solutions to reduce returns overall, such as advances in circular design, ease of use and improved customer experience. Roundtable topics include:
Circular Economy & Sustainability
Designing products for circularity: challenges and opportunities
Measuring circular business model ROI
The role of reverse logistics in achieving ESG goals
Circularity metrics and tracking
Impacts of tariffs on Circularity
Retail Returns Management
Return policy Optimization: Profits and customer satisfaction
Free returns: Sustainability and margin impact
Managing returns in omnichannel retail
Return fraud: Detection and prevention strategies
Returnless refunds: When and why?
Returns: A CX differentiator
Influencing consumer behavior to reduce returns
Returns forecasting
Returns fraud reduction strategy
Returns reduction: Strategies for retailers
Finance exec deep dive: What to measure
Returns management: Retail-manufacturer collaboration
Returns and building brand loyalty
Apparel: Intentional returns best practices
Secondary market: Addressing critical returns challenges
Technology & Innovation
Robotics in returns processing
Predictive analytics for returns forecasting
Smart labeling in reverse logistics
Resale platforms: Selection and implementation
Automation in reverse logistics
Reverse vending machines: Electronics
Unlocking supply chain traceability with tech
Closing the loop with post-consumer tracking
Digital passport: Deep dive
Operations & Supply Chain Strategy
Designing supply chain networks for reverse logistics
Managing spare parts and warranty returns
Reverse logistics KPIs and benchmarking
Product liquidation: Deep Dive
Product donations: When and why?
Selecting a third-party logistics partner
International exports: Rules & regs
Recycling markets best practices
Repair or recycle: Calculating the ROI
Policy, Regulation & Compliance
Extended Producer Responsibility (EPR): Deep dive
Right-to-repair: Regulatory landscape
Extended Producer Responsibility Laws
What Consumers & Regulators Should Know about Returns
Consumer Behavior & Engagement
Products returns & consumer mindset
Refurbished products: Building trust for resale
The psychology of returns: how policy affects behavior
Reducing returns through personalization
Reverse Logistics in Specific Industries
Reverse logistics strategies: Fashion and apparel
