Returns are one of retail’s most expensive and underutilized data sources — and the smartest teams are finally putting that insight to work. This session unpacks how retailers are using returns data to solve margin-draining problems at their source: product design, packaging, sizing and fulfillment. According to Happy Returns, 65% of returns stem from size, fit or style issues — and every return costs an average of $26 to process. With clear visibility into these cost drivers, business leaders are redesigning products and processes to reduce returns before they happen. Learn how top brands are minimizing touchpoints, improving sell-through and protecting profit — turning returns from a sunk cost into a strategic advantage.