Vince Pusateri

Vince Pusateri

Sr. Director of After Sales

EssilorLuxottica


As Senior Director of North America After Sales and Integration for EssilorLuxottica, Vince is responsible for managing North America’s reverse logistics, quality, and warranty operations. Prior to this role, he served as Senior Director of Logistics Engineering and Network Strategy for Luxottica North America, where Vince was responsible for designing and implementing lean processes within the distribution network and optimizing service and cost for the transportation network. Vince was recruited to join the Logistics executive leadership team as part of a North America transformation. Vince is based in Atlanta, GA.

Prior to joining Essilor Luxottica, Vince spent sixteen years with UPS and held leadership positions in Engineering, Mergers & Acquisitions, Distribution Operations and Corporate Strategy with focus on Healthcare Logistics. His international experience is quite robust, having worked or studied in five continents. Most notably, Vince developed and led international expansion strategies in South America, designing and implementing UPS’s first Healthcare Logistics Distribution Center serving the entire Brazilian market.

Vince holds his Master’s in International Logistics & Supply Chain Strategy from Georgia Institute of Technology and received a Bachelor’s of Arts in Logistics & Transportation from the University of Tennessee.

 

Speaking in:

Sunday Jan 11

2:15pm - 2:45pm

B-Stock Stage, Level 2

From hassle to halo: Turning returns into a loyalty driver with innovation and AI

Returns are a pivotal part of the customer experience—and a powerful opportunity to build loyalty. This session explores how innovative retailers and manufacturers are using AI-driven automation to improve customer experience, boost average selling price, reduce returns rates and disputes, and enhance long-term customer loyalty.  Ideal for all in the reverse logistics industry who are focused on optimizing the customer journey.