Bill Piers

Bill Piers

Sr. Distribution Analyst

BJs Wholesale Club


Bill has been with BJs almost 20 years in a variety of roles from quality control, resource analyst distribution, reverse logistics and supply chain support. He leans on his cross functional experience to provide what support he can to the organization including but not limited to the reverse logistics operations. In addition to reverse logistics, Bill oversees inventory control, freight claims and provides support to budget and analysis. His journey in reverse logistics started 11 years ago as a reverse logistics operations analyst. Bill and his team maintain desks at the DCs to provide ongoing support.

Speaking in:

Monday Jan 12

2:45pm - 3:15pm

B-Stock Stage

The returns equation: Using data to design out margin loss

Returns are one of retail’s most expensive and underutilized data sources — and the smartest teams are finally putting that insight to work. This session unpacks how retailers are using returns data to solve margin-draining problems at their source: product design, packaging, sizing and fulfillment. According to Happy Returns, 65% of returns stem from size, fit or style issues — and every return costs an average of $26 to process. With clear visibility into these cost drivers, business leaders are redesigning products and processes to reduce returns before they happen. Learn how top brands are minimizing touchpoints, improving sell-through and protecting profit — turning returns from a sunk cost into a strategic advantage.