Retail returns and takeback programs aren't just a customer service issue – they’re a significant financial challenge. In this session, hear senior leadership as they share how returns and takeback programs impact the bottom line, shape inventory strategy, and influence company forecasting. Gain insight into how leadership evaluates return policies, the hidden costs behind reverse logistics, and the metrics that matter most in driving profitable decisions. This candid discussion will equip retail leaders with a financial lens on one of the industry's most persistent challenges.